Loyalty program + WhatsApp CRM
Reward and message your customers on WhatsApp
Ofidely is a loyalty program and a customer CRM on WhatsApp. Customers scan a QR code at your counter to collect points and rewards — no app to download — and you can send all of them your offers and updates on WhatsApp.
- No app to download
- Message all your customers
- We set it up for you
Ofidely
online
Made for businesses where customers come back
- Restaurants
- Barbers & salons
- Pharmacies
- Spas & massage
- Cafés & bakeries
- Shops & supermarkets
- Gyms & fitness
- Bars & lounges
How it works
Three steps for your customers
Nothing to explain at the counter. If they have WhatsApp, they're ready.
Scan
After their visit, the customer scans the Ofidely card at your counter.
Send
WhatsApp opens with a message already written. They just tap send.
Earn
Ofidely replies with their points, and tells them when they've earned a reward.
WhatsApp CRM
More than loyalty: talk to all your customers on WhatsApp
Every customer who scans your card joins your customer list. Send them your offers and updates on WhatsApp in one go, without the limits of the normal WhatsApp app.
Marketing messages
Offers, new products and events, to bring customers back when business is slow.
Utility messages
Useful updates, like reminders, new opening hours or an order that's ready.
Normal WhatsApp
With Ofidely
Broadcast lists stop at 256 contacts
Not limited to 256 contacts
Only people who saved your number receive your broadcasts
Customers don't need to save your number
You type in every customer's number yourself
Your customer list fills itself as customers scan
Write your message in your dashboard. Once WhatsApp approves it, we send it to your customers.
Ofidely
online
Weekend offer
MarketingSent to 128 customers
Delivered
Demo
See Ofidely in action
What your customers see on WhatsApp, and what you see in your dashboard.
Ofidely
online
Features & services
Everything you need to reward and reach your customers
Simple for your customers, simple for your team.
Points & rewards on WhatsApp
Points are added at each visit with your own thank-you message, and customers are told as soon as they earn a reward.
Marketing & utility messages
Send offers, reminders and updates to all your customers on WhatsApp, not just the ones who saved your number.
Customer CRM
Every customer is saved automatically with their WhatsApp number, visits and points history, plus their name and birthday when they share them.
Protection against cheating
Limit visits per day, set a time between visits, and ask for a staff code every few visits.
Printed QR cards
Double-sided cards for your counter, in English and French, ready to scan.
English & French
Your customers and your team can use Ofidely in either language.
And we do the setup for you
Chat with usInstallation at your business
We create your account, set up your rewards and bring your QR cards.
Ready-made templates
Restaurants, pharmacies, barbers, spas and more: start from a setup made for your type of business.
Help on WhatsApp
A question? Send us a message on WhatsApp and we'll help you.
FAQ
Questions? Answers.
Do my customers need to download an app?
No. Ofidely works entirely on WhatsApp, which your customers already use.
Can I send promotions to my customers on WhatsApp?
Yes. Write your message in your dashboard. Once WhatsApp approves it, we send it to your customers. They don't need to have saved your number, and you're not limited to 256 contacts like a broadcast list.
What's the difference between marketing and utility messages?
Marketing messages promote your business: offers, new products, events. Utility messages are useful updates: reminders, new opening hours, an order that's ready. WhatsApp reviews and prices each type differently.
How do customers join?
They scan the QR card at your counter and send the WhatsApp message that opens. They're added automatically and get their first points.
Can people cheat to get more points?
You set the limits: visits per day, time between visits and points per week. You can also ask for a staff code every few visits.
Does it work in English and French?
Yes. The cards, the WhatsApp messages and the dashboard are available in both languages.
How do I get started?
Send us a message on WhatsApp. We create your account and bring your QR cards.
How much does it cost?
Send us a message on WhatsApp and we'll tell you the price for your business.
Ready to bring your customers back?
Send us a message on WhatsApp. We'll answer your questions and set up Ofidely for your business.